#475: [INTRODUCING] New Amazon Connect Features - Making Life Easier for Customers and Agents
AWS Podcast
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Is Amazon Connect Wisdom a Knowledge Center?
Ugas also launched another feature to day called amazon connect wisdom. And i believe it's some kind of knowledge center. So we know that, you know, data is really important to machine learning. As we just learned, the recordings that abu s keeps from these contact center phone calls are actually very important for them to be able to prevent fraud and do a series of other things.
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