
#475: [INTRODUCING] New Amazon Connect Features - Making Life Easier for Customers and Agents
AWS Podcast
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How Fast Can Voice Detection Be Detected?
Voice ide can start analyzing customers utterances, even in the i vr. If we're doing that speech based i vr experience, powered by amazon lek, for example, this is before we even actually have a human agent as part of the call. We're able to start capturing that there. An overall though, just if we need to build up a bit more confidence, we'll use up to 30 seconds of audio, not including silences.
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