CaSE: Conversations about Software Engineering

Michele Hansen on Customer Interviews and Deploying Empathy

Oct 4, 2021

49:20

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Highlights

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Episode notes

Empathy Is a Learned Skill

04:17

How to Talk So People Will Talk

02:37

Customer Interviews

03:49

Introduction

4min

I've Always Been a Developer, but I'm Not.

4min

Feud Backy Mall - A Product Manager's Journey

4min

How Did Your Learning Journey Happen Over Six Years?

3min

Can I Do Customary Customer Interviews?

4min

Customer Interviews

4min

Deploring Empathy

2min

The Rubber Ducky in Your Book

3min

Compassion Is Trying to Understand Someone's Experience

4min

10.

Empathy Is a Learned Skill

4min

11.

How to Talk So People Will Talk

3min

12.

Are You Still Being Ampathetic?

4min

13.

How to Improve Your Listening Skills

3min

14.

Developers Can Talk to People Just as Much as Anybody Can

3min

Joy Heron talks with Michele Hansen about customer interviews

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