CaSE: Conversations about Software Engineering Michele Hansen on Customer Interviews and Deploying Empathy
Oct 4, 2021
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14
Introduction
00:00 • 4min
I've Always Been a Developer, but I'm Not.
03:50 • 4min
Feud Backy Mall - A Product Manager's Journey
07:40 • 4min
How Did Your Learning Journey Happen Over Six Years?
11:11 • 3min
Can I Do Customary Customer Interviews?
13:58 • 4min
Customer Interviews
17:49 • 4min
Deploring Empathy
21:38 • 2min
The Rubber Ducky in Your Book
24:05 • 3min
Compassion Is Trying to Understand Someone's Experience
27:10 • 4min
Empathy Is a Learned Skill
31:39 • 4min
How to Talk So People Will Talk
35:56 • 3min
Are You Still Being Ampathetic?
38:33 • 4min
How to Improve Your Listening Skills
42:48 • 3min
Developers Can Talk to People Just as Much as Anybody Can
46:13 • 3min