CaSE: Conversations about Software Engineering cover image

Michele Hansen on Customer Interviews and Deploying Empathy

CaSE: Conversations about Software Engineering

00:00

The Rubber Ducky in Your Book

In your book, you use a definition of ampathy that is not one i heard growing up. I love this. This is such an important thing to talk about. And so i'm happy to talk about thedifference between empathy, sympathy and a compassion,. i think it also belongs in there. An was actually wasn'teven thing i originally planned to talk about in the book but i had readers ask me a similar question to this.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app