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Michele Hansen on Customer Interviews and Deploying Empathy

CaSE: Conversations about Software Engineering

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How Did Your Learning Journey Happen Over Six Years?

In the beginning, there was mostly observationalar n so i was fortunate enough to be able to observe a ph d us. I read a lot of rosenfeld books, im so in the young's deploy empathyright. And knowing how to interview helps me apply that book so much better. Also, reading the transcript of what you said and listening back to it is so helpful for learning.

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