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Michele Hansen on Customer Interviews and Deploying Empathy

CaSE: Conversations about Software Engineering

00:00

Are You Still Being Ampathetic?

i don't think ampathy requires feeling the other person's feelings. We need to stop mixing those two things upd i see this all over the place, and i hear it from people like you,. saying, what if i can't be ampathetic? You know, i i am. Istoxic positivity like that is not empathy. Empathy is a way of acting, a way of comporting yourself. It is not a feeling itis. And so we forget that most people don't have people in their lives who will just listen to them without any judgment or trying to contradict them. So even if you haven't said, oh, ik, can i help you

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