The Human Centered Design Podcast (Premium) Marc Stickdorn 'Journey Map Ops Q&A'
4 snips
Jul 21, 2021 Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
Introduction
00:00 • 3min
I Enjoyed the Net Working Part of the Conference.
02:45 • 2min
Is There a Difference Between the Virtual and the Real?
04:19 • 2min
Journey Maps - An Information System for an Organization
06:44 • 2min
How to Operationalize a Triple Track Agile Development?
08:15 • 2min
How to Optimize the Usefulness of a Digital Only Journey Map?
10:03 • 3min
How to Create Journey Maps
12:54 • 2min
How to Do Duin Maps
14:26 • 2min
How to Build a High Level Map
16:17 • 3min
How to Bring Service Design to Your Organization
18:57 • 2min
The Power of Journey Maps in Your Organization
20:33 • 2min
The Challenge of Customer Journey Maps
22:56 • 2min
Creating a Repository of Life Data in Your Organization
24:48 • 2min
Scrum - Who's Responsible?
26:30 • 2min
Is There a Difference Between Service Bladder and Journey Map Operations?
28:02 • 2min
The Custom Journey Is the Key to a Strong Customer Experience
30:22 • 3min
Do Service Blue Print Management Maps?
32:54 • 2min
The Doing Design Podcast - Mark Sovrone
34:39 • 2min