Intercom on Product: Building Software in an AI-first World

ChatGPT is here to stay. Where will it take us?

Feb 2, 2023

41:35

Highlights

AI Chapters

Episode notes

Detecting When You're Talking to a Bot

01:56

Open AI

01:54

Is Dynamics Really Hard to Predict?

01:56

Introduction

2min

The Skepticism of Generative AI?

2min

Chat GPT

2min

The Power of the LEC

2min

Transforming the World of Customer Service?

2min

I Want the Job, Here's My Resume

4min

The Future of the World Is Gonna Be Intermediated by Agents

3min

Is There a Way to Personalize the UI?

2min

The Future of Customer Service?

3min

10.

Are You Real? Is It a Remake of an Old Thing?

3min

11.

Is There a Red Herring in the Story?

2min

12.

Detecting When You're Talking to a Bot

2min

13.

Is the Da Vinci Code a Good Book?

2min

14.

Is Dynamics Really Hard to Predict?

2min

15.

Is There Copyright Infringement?

2min

16.

Is the AI Team Getting Disrupted?

4min

17.

Open AI

2min

18.

Is Artificial General Intelligence Taking 20 Years?

3min

In today’s episode, Intercom Co-founder and Chief Strategy Officer Des Traynor and Director of Machine Learning Fergal Reid delve into all things GPT – from the skepticism to its role in business communications, from the disruption of creative work to the future of user interfaces.

Learn more about Intercom's new AI features here: https://www.intercom.com/blog/announcing-new-intercom-ai-features/

Watch a video of this episode here: https://www.youtube.com/watch?v=-hBhLoBeQUU

Read a transcript here: https://www.intercom.com/blog/podcasts/intercom-on-product-ai-chatgpt-customer-service/

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