The Future of Customer Service?

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We're seeing so many parallel advances that like, you know, code, like it can write code. It's probably gonna be able to work a website pretty soon. How will customer service change when the user has a Bosch that can handle customer service interactions and doesn't give up? There's potentially a big change there. The new B2B is gonna be like, but the bar basically maybe.

In today’s episode, Intercom Co-founder and Chief Strategy Officer Des Traynor and Director of Machine Learning Fergal Reid delve into all things GPT – from the skepticism to its role in business communications, from the disruption of creative work to the future of user interfaces.

Learn more about Intercom's new AI features here: https://www.intercom.com/blog/announcing-new-intercom-ai-features/

Watch a video of this episode here: https://www.youtube.com/watch?v=-hBhLoBeQUU

Read a transcript here: https://www.intercom.com/blog/podcasts/intercom-on-product-ai-chatgpt-customer-service/

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