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GPT technology has been on everyone's lips since it was released by OpenAI last November. In December, Intercom co-founder and Chief Strategy Officer Des Trainer and Director of Machine Learning Fergal Reed sat down to talk about the reaction to chat GBT. On today's episode, they're back for a wider discussion about GPT now we're two months since its release. They discuss everything from skepticism about how transformative it really is, to how it will reshape business communications.

In today’s episode, Intercom Co-founder and Chief Strategy Officer Des Traynor and Director of Machine Learning Fergal Reid delve into all things GPT – from the skepticism to its role in business communications, from the disruption of creative work to the future of user interfaces.

Learn more about Intercom's new AI features here: https://www.intercom.com/blog/announcing-new-intercom-ai-features/

Watch a video of this episode here: https://www.youtube.com/watch?v=-hBhLoBeQUU

Read a transcript here: https://www.intercom.com/blog/podcasts/intercom-on-product-ai-chatgpt-customer-service/

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