2min chapter

Intercom on Product: Building Software in an AI-first World cover image

ChatGPT is here to stay. Where will it take us?

Intercom on Product: Building Software in an AI-first World

CHAPTER

Is Dynamics Really Hard to Predict?

The Lumans, the Luddites and Ernie Living are examples of people who have lost their livelihoods. Gavin's paradox is that sometimes making something cheaper to do means you end up doing a lot more of it. Will there be fewer customer support representatives in a world with a lot of automation? Or will there be more?

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