The Lumans, the Luddites and Ernie Living are examples of people who have lost their livelihoods. Gavin's paradox is that sometimes making something cheaper to do means you end up doing a lot more of it. Will there be fewer customer support representatives in a world with a lot of automation? Or will there be more?
In today’s episode, Intercom Co-founder and Chief Strategy Officer Des Traynor and Director of Machine Learning Fergal Reid delve into all things GPT – from the skepticism to its role in business communications, from the disruption of creative work to the future of user interfaces.
Learn more about Intercom's new AI features here: https://www.intercom.com/blog/announcing-new-intercom-ai-features/
Watch a video of this episode here: https://www.youtube.com/watch?v=-hBhLoBeQUU
Read a transcript here: https://www.intercom.com/blog/podcasts/intercom-on-product-ai-chatgpt-customer-service/
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