Chat GPT

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"It's very difficult to be skeptical when people are actually using it for, you know, not just for toys," he says. "I think maybe maybe we're one of the bigger companies in customer service that has like successfully had a development cycle where we've actually got this in the hands of hundreds of customers"

In today’s episode, Intercom Co-founder and Chief Strategy Officer Des Traynor and Director of Machine Learning Fergal Reid delve into all things GPT – from the skepticism to its role in business communications, from the disruption of creative work to the future of user interfaces.

Learn more about Intercom's new AI features here: https://www.intercom.com/blog/announcing-new-intercom-ai-features/

Watch a video of this episode here: https://www.youtube.com/watch?v=-hBhLoBeQUU

Read a transcript here: https://www.intercom.com/blog/podcasts/intercom-on-product-ai-chatgpt-customer-service/

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