I think there's a lot of merit to that side of thinking personally. I remember like in my own career, this is like a very boring example, but like 2006, 2007 mobile websites were all the 10 pre-iPhone, right? And people were talking like, you know, uh, whap, they are the old, uh, mobile protocol. It was like JMI files or Gini files and iPhones and everyone. But sure enough, like two months later, it turns out all our websites are mobile already. Like sometimes a tech wave can be so big that it actually, what, any temporal thing you do will just be irrelevant against the magnitude of what's going to happen
In today’s episode, Intercom Co-founder and Chief Strategy Officer Des Traynor and Director of Machine Learning Fergal Reid delve into all things GPT – from the skepticism to its role in business communications, from the disruption of creative work to the future of user interfaces.
Learn more about Intercom's new AI features here: https://www.intercom.com/blog/announcing-new-intercom-ai-features/
Watch a video of this episode here: https://www.youtube.com/watch?v=-hBhLoBeQUU
Read a transcript here: https://www.intercom.com/blog/podcasts/intercom-on-product-ai-chatgpt-customer-service/
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