Transforming the World of Customer Service?

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Chachi Petit: There's so many dynamics that are happening at the same time here. We're kind of weaving our way up through this, like to me, inevitable transformation of the world of customer service. The technology that's available here is getting better. That's not stopping other players like Intropic from building new models all the time. And then our customers, our customer expectation is getting higher and higher.

In today’s episode, Intercom Co-founder and Chief Strategy Officer Des Traynor and Director of Machine Learning Fergal Reid delve into all things GPT – from the skepticism to its role in business communications, from the disruption of creative work to the future of user interfaces.

Learn more about Intercom's new AI features here: https://www.intercom.com/blog/announcing-new-intercom-ai-features/

Watch a video of this episode here: https://www.youtube.com/watch?v=-hBhLoBeQUU

Read a transcript here: https://www.intercom.com/blog/podcasts/intercom-on-product-ai-chatgpt-customer-service/

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