UX Research Rundown E006 - A’verria Martin, Chief of Staff, Head of Research Operations and Strategy at ServiceNow
8 snips
Dec 8, 2022 Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13
Introduction
00:00 • 2min
How Did You Get Into Research Operations?
01:34 • 3min
The Challenges in the Research Design Industry?
04:51 • 3min
How Do You Get Buy In?
07:43 • 4min
Are You Trying to Build Trust With Stakeholders
11:36 • 4min
Are You Bringing Your Research Team Along on the Journey?
15:33 • 4min
Adapting to the Pace of Productivity
19:18 • 3min
Why Do People Not Care About a Research Report That Is Too Polished?
22:27 • 2min
Is Collaboration Throughout Really Important?
24:57 • 2min
Figma and the Motivational Aspects of Collaboration
27:23 • 3min
Product Management - It's a Little Play in That Game of Telephone
30:38 • 2min
How Do You Bring People Along on the Research Journey?
32:14 • 3min
Social Enablement for Research Operations
35:07 • 3min