UX Research Rundown

E006 - A’verria Martin, Chief of Staff, Head of Research Operations and Strategy at ServiceNow

Dec 8, 2022

38:35

Creator website

Episode guests

A’verria Martin

Highlights

AI Chapters

Episode notes

How Do You Get Buy In?

03:54

Product Management - It's a Little Play in That Game of Telephone

01:36

How Did You Get Into Research Operations?

03:17

Are You Trying to Build Trust With Stakeholders

03:56

Introduction

2min

How Did You Get Into Research Operations?

3min

The Challenges in the Research Design Industry?

3min

How Do You Get Buy In?

4min

Are You Trying to Build Trust With Stakeholders

4min

Are You Bringing Your Research Team Along on the Journey?

4min

Adapting to the Pace of Productivity

3min

Why Do People Not Care About a Research Report That Is Too Polished?

2min

Is Collaboration Throughout Really Important?

2min

10.

Figma and the Motivational Aspects of Collaboration

3min

11.

Product Management - It's a Little Play in That Game of Telephone

2min

12.

How Do You Bring People Along on the Research Journey?

3min

13.

Social Enablement for Research Operations

3min

In this episode Henrik chats with A’verria Martin, Chief of Staff and Head of Research Operations and Strategy at ServiceNow. They talk about her journey into leading research operations as well as the unique challenges of serving the research needs of a large enterprise. Scaling research impact, advice for up and coming researchers, and much more in the latest episode of the UX Research Rundown podcast.

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