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E006 - A’verria Martin, Chief of Staff, Head of Research Operations and Strategy at ServiceNow

UX Research Rundown

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Product Management - It's a Little Play in That Game of Telephone

It's all of us, because I think lining these up as kind of separate discussions also will create this thing. So if product management and engineering are talking and then we're getting fed back information, like we at that point actually don't even know what's driving that decision. And so that that becomes very, very confusing. Regardless of your discipline is like really understanding where was that decision made? Where was I when that decision was made? Like, am I a not a partner in this? Now I'm just being told what to do.

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