The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

Transforming customer service in healthcare, with health educator Jennifer FitzPatrick

7 snips
Jun 15, 2023
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Episode notes
1
Introduction
00:00 • 3min
2
Reimagining Customer Service in Healthcare
02:33 • 2min
3
The Importance of Customer Service in Healthcare
04:10 • 2min
4
The Importance of Customer Service in Healthcare
06:40 • 3min
5
How to Transform the Mindset of Patients and Patients
09:27 • 3min
6
The Importance of a Contagious Camaraderie Culture
12:23 • 2min
7
How to Treat Your Employees Like a Person
14:38 • 2min
8
How to Deal With Clients Who Are Hateful No Matter What
16:34 • 4min
9
Lessons From Customer Service in Healthcare
20:15 • 2min
10
AI and Customer Service in Healthcare
22:19 • 2min