The Importance of Customer Service in Healthcare

The stakes are much higher when it comes to customer service, she says. "We have a lot more to live up to" in the health care field than other areas of business or life. Patients and clients hate that they need us, but we can make them feel welcome by talking about their problems with patients' perspective on what happened at home,. You're human. We can help you. It's not just what's in it for the patient or the client, but it's what's inIt for you.