Transforming customer service in healthcare, with health educator Jennifer FitzPatrick
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Reimagining Customer Service in Healthcare
I wanted to come at healthcare from the people that are providing the care. I wanted to talk to their leaders, their CEOs, their chief operating officers. The art part is how do you make that person feel comfortable? How do you make it so that person isn't terrified? Any aspect of this field is really stressful. It's not like going out for dinner.
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