Transforming customer service in healthcare, with health educator Jennifer FitzPatrick
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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The Importance of a Contagious Camaraderie Culture
A contagious camaraderie culture is important in health care. You can't do any of this with your clients, patients or residents until you have a team that feels good about working at your organization. People are not in the headspace to fix customer service or make the experience better until they feel like I'm being taken care of and cared for as a human being.
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