Transforming customer service in healthcare, with health educator Jennifer FitzPatrick
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Introduction
Liam Garrity: Today we are looking at a very specific area of customer service. He is joined by Jennifer Fitzpatrick, author of the new book Reimagining Customer Service in Healthcare. She has worked in healthcare since she was 16 and says it's been an amazing thing to watch this space change over three decades.
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