Transforming customer service in healthcare, with health educator Jennifer FitzPatrick
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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How to Deal With Clients Who Are Hateful No Matter What
Fin is our new AI bot powered by OpenAI's GBT4, the world's most advanced AI language model. Fin was able to answer easy questions, and then so the harder questions get routed to the team. We used to have 17, 18% resolution right now. It's 29%. Every answer I've seen is either 100% correct or being handed correctly to an agent.
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