Transforming customer service in healthcare, with health educator Jennifer FitzPatrick
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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How to Transform the Mindset of Patients and Patients
"You need to listen when your patients and clients, first of all, forget about like the baby boomers and older," she says. "They have this mindset like how they know better, they know best." She adds that health care providers are very busy if they might have read more about a topic than you have.
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