Indie Hackers #224 – Deploying Empathy to Build Better Businesses with Michele Hansen of Geocod.io
6 snips
Sep 1, 2021 Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
Introduction
00:00 • 5min
Working With My Ouse, Is My Dream Job?
04:55 • 3min
How Do You Write a Book About Deploy Empathy?
07:33 • 4min
Giocodio and Solving Your Own Problem
11:16 • 2min
Do You Have Time to Talk to Customers?
12:59 • 4min
How to Get Good at Talking to Customers
16:53 • 4min
How to Talk So That Others Will Talk to You
20:25 • 3min
How to Talk to a Customer About Topic X or Topic Y
22:56 • 2min
How to Use a Gentle Tone of Voice in Customer Interviews?
25:08 • 2min
The Second Tactic Is My Favorite
27:23 • 2min
How to Validate What You're Saying, Even if It Sounds Absurd to You
29:02 • 2min
Don't Give Judgments at a Customer Interview
31:18 • 2min
I Love You, This Product Is Amazing
32:54 • 2min
Customer Research Interviews - How to Mirror and Summarize
35:22 • 2min
Asking for Clarification Even When You Don't Need It
37:27 • 2min
Don't Negate the Interviewer
39:44 • 2min
Do You Have a Screen Char Interview?
41:46 • 3min
What's Your Parting Advice for Andy Hackards?
44:51 • 3min