
#224 – Deploying Empathy to Build Better Businesses with Michele Hansen of Geocod.io
Indie Hackers
00:00
Customer Research Interviews - How to Mirror and Summarize
There are two different ways of mirroring and summarizing. Mirroring prompts some one to keep talking, but i's not actually a question. Summarize their words in the context of a customer research interview. And if you sort of repeat back to me what i said, then, like, you'd give me permission to just go on and elaborate about whatever it is i was talking about.
Transcript
Play full episode
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.