2min chapter

Indie Hackers cover image

#224 – Deploying Empathy to Build Better Businesses with Michele Hansen of Geocod.io

Indie Hackers

CHAPTER

How to Use a Gentle Tone of Voice in Customer Interviews?

Use a gentle tone of voice to put customers at ease and make them feel safe. A lot of the tactics come from tactics that therapus use, and negotiators as well. Therapists do this intentionally to bring calm to maybe someone who is agitated. So do negotiators. Yes, as it has that effect on yourself as well. Lik, if you just try talking in a gentletone of voice, like, you end up calming down yourself. And i guess if you were like, new to customer interviews, and it'somethingyou haven't done alot as a founder,. You might be a little amped up, a little nervous, a little shaky. And so if you can

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