Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13
Introduction
00:00 • 3min
The Importance of Background in Business
03:16 • 4min
The Importance of Deep Understanding of the Customer
07:40 • 3min
The Importance of Understanding Your Customer's Life
10:40 • 3min
The Milkshake Story
13:16 • 2min
How to Apply Customer Insights to Your Business
15:36 • 4min
How to Build Trust With Your Customers
20:02 • 6min
How to Use Personas to Educate Your Sales
25:42 • 3min
The Power of Roots Analogies
28:26 • 5min
The Importance of Call Coaching
33:17 • 2min
The Importance of Pro Activity on the Front End
35:30 • 2min
The Importance of Talking to Your Customers
37:05 • 2min
How to Create Tutorials at Lightning Speed
38:57 • 2min