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How to Be Awesome at Your Job
311: Communication Secrets from FBI Kidnapping Negotiator Chris Voss
Jun 19, 2018
Chris Voss, former lead international kidnapping negotiator for the FBI and CEO of the Black Swan Group, shares his unique insights on negotiation and communication. He discusses the critical importance of emotional resonance, revealing that hearing 'that's right' can be a game changer. Voss emphasizes the benefits of aiming for 'no' instead of 'yes' to foster trust and collaboration. He also highlights practical strategies for initiating conversations that reduce anxiety, along with the transformative power of understanding your counterpart's perspective.
49:32
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Quick takeaways
- Utilizing the FBI's eight negotiation skills fosters effective communication and collaboration, enhancing outcomes in various business interactions.
- Encouraging the other party to say 'no' creates a safe dialogue, leading to increased openness and more productive negotiations.
Deep dives
The Eight Negotiation Skills from the FBI
Hostage negotiation relies on eight fundamental skills that can be applied in business contexts to enhance negotiation outcomes. These skills are rooted in understanding human nature and interpersonal dynamics, allowing negotiators to address challenges effectively across diverse environments. Regardless of the situation or culture, these skills prove universally effective in fostering better communication and collaboration. By studying these techniques, professionals can better navigate negotiations, leading to improved results in their own interactions.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode