311: Communication Secrets from FBI Kidnapping Negotiator Chris Voss
How to Be Awesome at Your Job
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Negotiation Insights from a Kidnapping Case
In this chapter, a former FBI negotiator shares a harrowing kidnapping case in Haiti, discussing the critical techniques for establishing trust and rapport quickly. By illustrating key principles of persuasion and the importance of understanding the other party's perspective, the speaker highlights effective negotiation tactics that extend beyond traditional methods. Through personal anecdotes and an exploration of psychological underpinnings, the chapter emphasizes collaboration and genuine dialogue as the foundation for successful negotiation.
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