The Home Service Expert Podcast

Q&A With Tommy - Doubling Down on Core Markets and Rethinking Expansion Strategies

58 snips
Jan 24, 2025
Discover the keys to strategic hiring that align with company vision and foster client relationships. Learn how exceptional customer experience can boost call center efficiency and enhance online reputation. Explore essential strategies for market expansion and how to structure team compensation. Delve into the mindset for success in home services, focusing on self-awareness and brand consistency. Uncover insights into the asphalt industry and actionable tips for maximizing workforce performance and continuous improvement.
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ADVICE

2025 Focus

  • Focus on four key areas in 2025: call center, marketing, rehash, and recruiting.
  • Track your booking rate and aim for a call center experience that feels personal and high-quality.
INSIGHT

Marketing Obsession

  • Tommy Mello attributes A1 Garage Doors' rapid growth to his obsession with marketing.
  • He emphasizes the importance of addressing negative reviews and understanding client perspectives.
ADVICE

Rehash and Recruiting

  • Respond to clients within one minute to maximize rehash campaign success.
  • Prioritize recruiting, onboarding, and training to retain employees effectively.
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