In Good Company with Nicolai Tangen Otis CEO: Moving Billions Daily, Elevator Evolution, and Service Excellence
80 snips
May 28, 2025 
Judy Marks, President and CEO of Otis, dives into the intricacies of leading a company that moves 2.4 billion people daily. She discusses innovations transforming the elevator industry and the importance of service excellence, especially in Japan. Mark's insights on maximizing productivity through team respect highlight the value of Otis's 44,000 mechanics. The conversation also addresses Otis's navigation through the challenges of independence during COVID-19, emphasizing agility and core values in leadership.
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Elevator Ride Quality Defined
- A good elevator ride quality means it feels smooth, safe, and comfortable without bothering the ears.
- Grouping passengers and pre-selecting floors reduces stops, speeds up travel, and improves efficiency.
Otis in Iconic Buildings
- Otis has maintained iconic elevators like the Eiffel Tower and Empire State Building since their construction.
- These projects challenged Otis technologically and show their long-standing legacy in high-profile buildings.
Elevator Market Consolidation Explained
- The elevator industry is highly consolidated due to the life safety stakes and complexity of the work.
- It requires expertise, investment, risk management, and customers' trust due to daily human transport.
