Otis CEO: Moving Billions Daily, Elevator Evolution, and Service Excellence
In Good Company with Nicolai Tangen
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Navigating Transition and Growth Amidst Challenges
This chapter explores the leadership team's journey as Otis transitions from a subsidiary to an independent entity during the COVID-19 pandemic. It highlights the lessons learned regarding agility, communication, and employee accountability, emphasizing how maintaining operations and avoiding layoffs can strengthen a company's culture. The discussion also reflects on the importance of core values, collaborative decision-making, and the role of leadership in fostering innovation and a diverse workforce.
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