Judy Marks

Judy Marks, President and CEO of Otis, dives into the intricacies of leading a company that moves 2.4 billion people daily. She discusses innovations transforming the elevator industry and the importance of service excellence, especially in Japan. Mark's insights on maximizing productivity through team respect highlight the value of Otis's 44,000 mechanics. The conversation also addresses Otis's navigation through the challenges of independence during COVID-19, emphasizing agility and core values in leadership.

Judy Marks, the President and CEO of Otis, discusses leading a company that moves 2.4 billion people daily. She shares insights into the elevation of iconic landmarks like the Eiffel Tower and the Empire State Building. Marks emphasizes the vital role of service excellence, illustrated through Japan's high customer service standards. She also highlights the organization's 44,000 mechanics and the evolving trade towards digital skills. Finally, she reflects on the challenges and optimistic leadership necessary during Otis's separation from United Technologies amidst the pandemic.

In this engaging conversation, Judy Marks, Chair, President, and CEO of Otis Worldwide, discusses the evolution of the elevator and escalator industry. She shares insights on modernization opportunities and the company’s recovery strategies. The talk delves into the current challenges facing Manhattan's commercial real estate market and reflects on market skepticism despite a strong earnings report at S.L. Green. Additionally, the implications of AI on investment strategies are explored, offering a thought-provoking view on navigating today’s economic landscape.