Inside the Strategy Room 237. How Judy Marks leads Otis Worldwide Corporation through all manner of change
Feb 6, 2025
Judy Marks, the Chair, President, and CEO of Otis Worldwide Corporation, discusses her journey leading one of the few Fortune 500 companies headed by a woman. She shares insights on navigating geopolitical changes and the importance of local decision-making across 200+ countries. Judy emphasizes sustainability as a corporate duty, detailing initiatives for energy efficiency and emissions reduction. She explores the evolving role of CEOs post-COVID-19, stressing strategic adaptability and the need for innovation while envisioning a legacy of growth and excellence.
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Otis' Macro Trends and Geopolitics
- Otis' macro trends are urbanization, aging populations, and digitalization.
- Geopolitical shifts require staying calm, locally focused, and customer-committed.
Empowering Local Leadership
- Empower local teams to make decisions and provide necessary tools and support.
- This enables effective service delivery and responsiveness to diverse customer needs.
Sustainability in a Physical World
- Sustainability at Otis involves improving product energy efficiency and modernizing existing infrastructure.
- The company also focuses on reducing emissions from its vehicle fleet and real estate.