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Inside the Strategy Room
237. Adapting on the go: How Judy Marks leads Otis Worldwide Corporation through all manner of change
Feb 6, 2025
Judy Marks, the Chair, President, and CEO of Otis Worldwide Corporation, discusses her journey leading one of the few Fortune 500 companies headed by a woman. She shares insights on navigating geopolitical changes and the importance of local decision-making across 200+ countries. Judy emphasizes sustainability as a corporate duty, detailing initiatives for energy efficiency and emissions reduction. She explores the evolving role of CEOs post-COVID-19, stressing strategic adaptability and the need for innovation while envisioning a legacy of growth and excellence.
32:43
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Quick takeaways
- Embracing change and making timely decisions without complete information are crucial aspects of effective leadership in dynamic industries.
- Understanding macro trends like urbanization and digitalization enables Otis Worldwide Corporation to tailor its products and services to evolving customer demands.
Deep dives
Embracing Change in Leadership
Embracing change is essential for effective leadership, particularly in dynamic industries where adaptation is necessary for long-term success. Leaders must be comfortable making decisions without having all the information and recognize that the responsibility for these decisions ultimately falls on them. A consensus-driven approach can be valuable but has its limitations; sometimes, decisive action is required. Acknowledging mistakes and learning from them is crucial in the challenging landscape of business leadership.
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