Inside the Strategy Room

Leaders across both the public and private sectors are navigating an era of constant disruption. They're expected to deliver major transformations, manage complexity, and balance competing priorities, all while ensuring their own teams are running smoothly. This is why the role of chief of staff has never been more critical. In this episode, three McKinsey experts–all former chiefs of staff–share insights on when a chief of staff is needed and what qualities distinguish those who excel in the role. Michelle Forrest is the global client capabilities leader in our Strategy and Corporate Finance Practice, and previously served as chief of staff to our former global managing partner, Kevin Sneader. Andrew Goodman is a senior partner in our London office, and leads our consumer technology and media practice across Europe. He has also led our Chief of Staff Forum and our research into the role of the chief of staff for the past decade. Previously, Andrew served as chief of staff for the McKinsey Centre for Government, our center of excellence that helps government leaders deliver better outcomes and experiences. Connor Rochford is an associate partner who previously served as chief of staff for the U.K.'s former Chief Medical Officer. Related insights Anatomy of the chief of staff role Chief of staff: Anatomy of the role in eight charts How to be a better chief of staff Seeing around corners: How to excel as a chief of staff Lessons in leadership: Getting past politics to deliver for the people Seven tips for success for new chiefs of staff at federal government agenciesSupport the show: https://www.linkedin.com/showcase/mckinsey-strategy-&-corporate-finance/See www.mckinsey.com/privacy-policy for privacy information

Join Blair Epstein, a partner in McKinsey's CEO Excellence Practice, Max Gleischman, a strategic communications expert, and Ramiro Prudencio, a global communications leader, as they discuss the critical role of CEOs as chief storytellers. They explore the need for CEOs to build trust through transparent communication, the dangers of conflicting messages, and the importance of tailoring communication styles. Insights on crisis management and evolving narratives highlight how CEOs can lead with authenticity and purpose, shaping a resilient organizational culture.

In this discussion, Matt Banholzer, Senior Partner at McKinsey, underscores the critical importance of innovation during economic uncertainty. Tim Koller, a Partner at McKinsey, highlights how ownership structures influence long-term innovation strategies. Laura LaBerge, a Senior Expert at McKinsey, reveals that top performers tend to double down on innovation, driving continuous growth. They also explore innovative funding strategies, the pitfalls of poor resource allocation, and the need for bold aspirations in achieving substantial gains.

Join Brian Elliott, a senior partner at McKinsey and pricing expert, and Michelle Nguyen, an associate partner specializing in private equity, as they explore how nuanced pricing strategies can unlock value in diverse portfolios. They discuss the reluctance of companies to raise prices, strategies for communicating price increases effectively, and the role of AI in transforming pricing dynamics. The conversation highlights the importance of a coordinated approach and informs listeners about practical steps for implementing effective pricing tactics in private equity.

Join Chris Nassetta, President and CEO of Hilton, as he shares his transformative journey leading Hilton through crises and innovation. He dives into the shift to a capital-light model and how enhancing brand culture spurred unprecedented growth. Chris highlights the future of travel with AI, predicting personalized experiences and optimizing guest relations. He also reflects on essential leadership lessons in communication and agility, and expresses enthusiasm for the ongoing evolution of the travel industry.

Jason Wright, a former NFL running back and ex-president of the Washington Commanders, shares insights on driving transformation in organizations. He discusses the importance of clear, measurable goals and symbolic moves that can significantly impact culture. Jason highlights his experience in rapidly turning around workforce dynamics and fostering accountability. He also contrasts radical transparency with disciplined honesty, and explores the challenges of balancing P&L focus with meaningful gestures. Now, he leads investments in women's sports, applying these transformative lessons.

Nick Jeffery, President and CEO of Frontier Communications, discusses his remarkable journey transforming a struggling telecom giant. He highlights how he turned bankruptcy into opportunity, launching a culture defined by the ambitious goal of 'Building Gigabit America.' Jeffery outlines a straightforward strategy focused on building and selling fiber while improving customer care. He emphasizes the importance of purpose-driven leadership and open communication to energize employees and enhance brand perception, all while steering toward a multi-billion-dollar acquisition by Verizon.

Susan Chapman-Hughes, a seasoned board director with expertise in digital transformation, and Lan Kang, CEO of Ascora Therapeutics, join Frithjof Lund, a senior partner at McKinsey, to discuss evolving board dynamics in today's uncertain environment. They explore how boards are shifting to continuous engagement with management, the importance of building trust, and leveraging directors’ expertise for strategic value. The conversation highlights the need for proactive culture oversight and transparent interactions, ultimately emphasizing that effective governance is rooted in strong relationships.

Julie Goran and Richard Steele, both partners at McKinsey in New York, delve into the art of creating effective operating models for organizations. They explore the reasons traditional structures fall short and discuss the critical elements vital to execution, including governance and talent. Insights into emergent models highlight their advantages in digital adaptability. The pair also share practical strategies for designing operating models and overcoming common challenges like leadership and technology integration, driven by their extensive client experience.

Join McKinsey's M&A titans: Jake Henry, a senior partner and global co-leader of the M&A Practice, Patrick McCurdy, a partner focusing on M&A strategy, and Luke Carter, an associate partner and M&A capability expert. They discuss the recent resurgence in M&A activity, driven by disciplined dealmakers. Key highlights include the dominance of programmatic acquirers, the impact of generative AI on deal processes, and the ongoing challenges in Europe versus the booming North American market. The trio shares insights on strategic M&A execution and the importance of cultural fit for success.