Inside the Strategy Room

Join Brian Elliott, a senior partner at McKinsey and pricing expert, and Michelle Nguyen, an associate partner specializing in private equity, as they explore how nuanced pricing strategies can unlock value in diverse portfolios. They discuss the reluctance of companies to raise prices, strategies for communicating price increases effectively, and the role of AI in transforming pricing dynamics. The conversation highlights the importance of a coordinated approach and informs listeners about practical steps for implementing effective pricing tactics in private equity.

Join Chris Nassetta, President and CEO of Hilton, as he shares his transformative journey leading Hilton through crises and innovation. He dives into the shift to a capital-light model and how enhancing brand culture spurred unprecedented growth. Chris highlights the future of travel with AI, predicting personalized experiences and optimizing guest relations. He also reflects on essential leadership lessons in communication and agility, and expresses enthusiasm for the ongoing evolution of the travel industry.

Jason Wright, a former NFL running back and ex-president of the Washington Commanders, shares insights on driving transformation in organizations. He discusses the importance of clear, measurable goals and symbolic moves that can significantly impact culture. Jason highlights his experience in rapidly turning around workforce dynamics and fostering accountability. He also contrasts radical transparency with disciplined honesty, and explores the challenges of balancing P&L focus with meaningful gestures. Now, he leads investments in women's sports, applying these transformative lessons.

Nick Jeffery, President and CEO of Frontier Communications, discusses his remarkable journey transforming a struggling telecom giant. He highlights how he turned bankruptcy into opportunity, launching a culture defined by the ambitious goal of 'Building Gigabit America.' Jeffery outlines a straightforward strategy focused on building and selling fiber while improving customer care. He emphasizes the importance of purpose-driven leadership and open communication to energize employees and enhance brand perception, all while steering toward a multi-billion-dollar acquisition by Verizon.

Susan Chapman-Hughes, a seasoned board director with expertise in digital transformation, and Lan Kang, CEO of Ascora Therapeutics, join Frithjof Lund, a senior partner at McKinsey, to discuss evolving board dynamics in today's uncertain environment. They explore how boards are shifting to continuous engagement with management, the importance of building trust, and leveraging directors’ expertise for strategic value. The conversation highlights the need for proactive culture oversight and transparent interactions, ultimately emphasizing that effective governance is rooted in strong relationships.

Julie Goran and Richard Steele, both partners at McKinsey in New York, delve into the art of creating effective operating models for organizations. They explore the reasons traditional structures fall short and discuss the critical elements vital to execution, including governance and talent. Insights into emergent models highlight their advantages in digital adaptability. The pair also share practical strategies for designing operating models and overcoming common challenges like leadership and technology integration, driven by their extensive client experience.

Join McKinsey's M&A titans: Jake Henry, a senior partner and global co-leader of the M&A Practice, Patrick McCurdy, a partner focusing on M&A strategy, and Luke Carter, an associate partner and M&A capability expert. They discuss the recent resurgence in M&A activity, driven by disciplined dealmakers. Key highlights include the dominance of programmatic acquirers, the impact of generative AI on deal processes, and the ongoing challenges in Europe versus the booming North American market. The trio shares insights on strategic M&A execution and the importance of cultural fit for success.

Anna Manz, Nestlé's Chief Financial Officer, shares her insights on leveraging AI to enhance long-term strategies and resource allocation. She discusses how geopolitical shifts affect supply chains and emphasizes the need for agility and local manufacturing. Manz highlights the importance of data literacy and evolving finance skills in the AI era. She also explores growth opportunities, particularly in pet care, and explains her role in balancing shareholder and stakeholder value, showcasing the transformative potential of modern finance.

Ed Bastian, CEO of Delta Air Lines, shares insights from his impressive journey leading the largest airline in the world. He discusses the importance of innovation as Delta celebrates its 100th year. Bastian highlights how geopolitical challenges demand vision and adaptability. He delves into using AI to enhance customer experience and emphasizes the significance of employee engagement through profit-sharing. With a focus on humility and open communication, he believes in leading with vulnerability while fostering a culture of ambition and loyalty.

Chris Bradley, Director at the McKinsey Global Institute, and Andy West, Global co-leader of McKinsey's Strategy and Corporate Finance Practice, dive into the new strategic realities reshaping global competition. They discuss the transition from a unipolar to a multipolar world and its impact on industries. With technology advancing rapidly, they highlight the need for companies to adopt a tech-enabled approach and enhance productivity amidst demographic challenges. They also stress the critical role of energy in future strategies and the importance of making bold capital allocation decisions.