Inside the Strategy Room

Join Andrew Goodman, a senior partner at McKinsey, Michelle Forrest, a global client capabilities leader, and Connor Rochford, an associate partner, as they dive into the pivotal role of chief of staff. They discuss when this role is crucial for organizations and the essential traits for success, such as high emotional intelligence. Discover how the responsibilities of chiefs of staff vary with company size and how many are internal hires. Plus, hear about career advancements post-role and the unique challenges faced during CEO transitions.

Join Blair Epstein, a partner in McKinsey's CEO Excellence Practice, Max Gleischman, a strategic communications expert, and Ramiro Prudencio, a global communications leader, as they discuss the critical role of CEOs as chief storytellers. They explore the need for CEOs to build trust through transparent communication, the dangers of conflicting messages, and the importance of tailoring communication styles. Insights on crisis management and evolving narratives highlight how CEOs can lead with authenticity and purpose, shaping a resilient organizational culture.

In this discussion, Matt Banholzer, Senior Partner at McKinsey, underscores the critical importance of innovation during economic uncertainty. Tim Koller, a Partner at McKinsey, highlights how ownership structures influence long-term innovation strategies. Laura LaBerge, a Senior Expert at McKinsey, reveals that top performers tend to double down on innovation, driving continuous growth. They also explore innovative funding strategies, the pitfalls of poor resource allocation, and the need for bold aspirations in achieving substantial gains.

Join Brian Elliott, a senior partner at McKinsey and pricing expert, and Michelle Nguyen, an associate partner specializing in private equity, as they explore how nuanced pricing strategies can unlock value in diverse portfolios. They discuss the reluctance of companies to raise prices, strategies for communicating price increases effectively, and the role of AI in transforming pricing dynamics. The conversation highlights the importance of a coordinated approach and informs listeners about practical steps for implementing effective pricing tactics in private equity.

Join Chris Nassetta, President and CEO of Hilton, as he shares his transformative journey leading Hilton through crises and innovation. He dives into the shift to a capital-light model and how enhancing brand culture spurred unprecedented growth. Chris highlights the future of travel with AI, predicting personalized experiences and optimizing guest relations. He also reflects on essential leadership lessons in communication and agility, and expresses enthusiasm for the ongoing evolution of the travel industry.

Jason Wright, a former NFL running back and ex-president of the Washington Commanders, shares insights on driving transformation in organizations. He discusses the importance of clear, measurable goals and symbolic moves that can significantly impact culture. Jason highlights his experience in rapidly turning around workforce dynamics and fostering accountability. He also contrasts radical transparency with disciplined honesty, and explores the challenges of balancing P&L focus with meaningful gestures. Now, he leads investments in women's sports, applying these transformative lessons.

Nick Jeffery, President and CEO of Frontier Communications, discusses his remarkable journey transforming a struggling telecom giant. He highlights how he turned bankruptcy into opportunity, launching a culture defined by the ambitious goal of 'Building Gigabit America.' Jeffery outlines a straightforward strategy focused on building and selling fiber while improving customer care. He emphasizes the importance of purpose-driven leadership and open communication to energize employees and enhance brand perception, all while steering toward a multi-billion-dollar acquisition by Verizon.

Susan Chapman-Hughes, a seasoned board director with expertise in digital transformation, and Lan Kang, CEO of Ascora Therapeutics, join Frithjof Lund, a senior partner at McKinsey, to discuss evolving board dynamics in today's uncertain environment. They explore how boards are shifting to continuous engagement with management, the importance of building trust, and leveraging directors’ expertise for strategic value. The conversation highlights the need for proactive culture oversight and transparent interactions, ultimately emphasizing that effective governance is rooted in strong relationships.

Julie Goran and Richard Steele, both partners at McKinsey in New York, delve into the art of creating effective operating models for organizations. They explore the reasons traditional structures fall short and discuss the critical elements vital to execution, including governance and talent. Insights into emergent models highlight their advantages in digital adaptability. The pair also share practical strategies for designing operating models and overcoming common challenges like leadership and technology integration, driven by their extensive client experience.

Join McKinsey's M&A titans: Jake Henry, a senior partner and global co-leader of the M&A Practice, Patrick McCurdy, a partner focusing on M&A strategy, and Luke Carter, an associate partner and M&A capability expert. They discuss the recent resurgence in M&A activity, driven by disciplined dealmakers. Key highlights include the dominance of programmatic acquirers, the impact of generative AI on deal processes, and the ongoing challenges in Europe versus the booming North American market. The trio shares insights on strategic M&A execution and the importance of cultural fit for success.