In Good Company with Nicolai Tangen HIGHLIGHTS: Judy Marks - CEO of Otis
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May 30, 2025 
Judy Marks, the President and CEO of Otis, discusses leading a company that moves 2.4 billion people daily. She shares insights into the elevation of iconic landmarks like the Eiffel Tower and the Empire State Building. Marks emphasizes the vital role of service excellence, illustrated through Japan's high customer service standards. She also highlights the organization's 44,000 mechanics and the evolving trade towards digital skills. Finally, she reflects on the challenges and optimistic leadership necessary during Otis's separation from United Technologies amidst the pandemic.
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Elevator Ride Quality Experience
- Ride quality in elevators is a personal sensory experience encompassing smoothness and comfort.
- It impacts passenger perception and is key to the future evolution of elevator use.
Otis and Iconic Landmarks
- Otis has been involved with iconic buildings like the Eiffel Tower and Empire State Building since their inception.
- Their technology has evolved with these landmarks, continuing to modernize and maintain them.
Exceptional Service in Japan
- Japanese service standards are exceptionally high, reflecting cultural expectations and aging society needs.
- Otis branch managers personally visit customers after elevator breakdowns as part of their service.