Matt Rolfe. How to Win In Hospitality. Episode 411 with The Real Brad Lea (TRBL)

1

Introduction

00:00 • 2min

2

Is the Canadian Government Keeping People at Home?

01:53 • 2min

3

Do You Really Have a Sustainable Business?

03:50 • 3min

4

The Secret Sauce of the Restaurant Industry?

06:29 • 3min

5

How to Get Great Biscuits and Gravy on the Plate

09:22 • 2min

6

The Great Experience Isn't Created by the Staff Member.

11:36 • 3min

7

Do You Really Want to Sell More Desserts?

14:10 • 2min

8

Leadership Development Study

16:29 • 2min

9

How to Get the Best Out of a Staff Meeting?

18:28 • 4min

10

Is There a Strategy for Growth and Development?

22:50 • 4min

11

The Difference Between a Training System and a Video

26:26 • 5min

12

How to Train Your People With Good Content, Repetition, Practice and Accountability

31:22 • 2min

13

Did You Graduate or Not?

33:31 • 2min

14

You're in Sails at a Restaurant

35:30 • 3min

15

The Business Side of the Industry

38:06 • 2min

16

The Story of a Liquor Company

39:42 • 2min

17

Blood Red Takela

41:23 • 3min

18

I Don't Stay Away From Politics as a Canadian in the States

43:58 • 4min

19

What Kind of Experience Do You Have?

48:02 • 4min

20

The Cosmopolitan - I'm Don the Sheriff at This One

51:45 • 3min

21

Do You Have a Service Strategy?

55:04 • 2min

22

The Challenge for the Average Guest Is The're Not Going to Be Verbal With Their Complaint to You

56:45 • 2min

23

The Food Is the Number One Thing I'm Looking for in a Restaurant

58:40 • 3min

24

Massage - The Experience of a Restaurant

01:01:14 • 4min

25

West Shore Hospitality Group

01:05:44 • 2min