Matt Rolfe. How to Win In Hospitality. Episode 411 with The Real Brad Lea (TRBL)
Dropping Bombs
00:00
Do You Have a Service Strategy?
i went to a restaurant one time where the whole concept was, they were rude to you. We do, like, we help with the strategy. If you want em to have someon's gong o be a dick to your staff, you got to make sure you're hiring the right employee. And then we also think, we work on avatars. Who ore? Who are ou corps employ avatars? Cause if we're ike, it sounds like, and i say this respectfully, t stk, but it sounds like we had aDickis toreman. So we can have a big, tall person. Doesn't need to be a dicx.
Play episode from 55:04
Transcript
