Matt Rolfe. How to Win In Hospitality. Episode 411 with The Real Brad Lea (TRBL)
Dropping Bombs
00:00
The Secret Sauce of the Restaurant Industry?
i'm not in the hospitality, nor have i ever been, but i think if i opened up a restaurant, it would succeed. I literally have clients that are sitting on tens and millions of dollars that could go build a restaurant anywhere they want. But what they can't rip off is your people. And we do as three stap process. What are the three things we're looking to do with every guest? Start of thexperience, middlemanend. So then training is probly pretty important, absolutely. How are you now? It happens to be on light speed v t. You just got to work em to your scale. O, i've seen too many independent
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