The Bootstrapped Founder

16. Churn, Retention, and Revenue: What Makes Customers Stick Around and Why That's Important

Mar 4, 2020
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Episode notes
1
Introduction
00:00 • 4min
2
How to Eliminate Payment Churn
04:29 • 3min
3
The Three Kinds of Churn
07:45 • 2min
4
How to Retain Your Customers
09:53 • 3min
5
How to Encourage Annual Plans
12:32 • 3min
6
How to Find the Magic Moment
15:39 • 4min
7
The Importance of Treating Your Customers Like People
19:34 • 3min
8
The Importance of Treating Customers Like Customers
22:20 • 3min
9
How to Retain Customers
25:00 • 3min