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16. Churn, Retention, and Revenue: What Makes Customers Stick Around and Why That's Important

The Bootstrapped Founder

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How to Encourage Annual Plans

If you can churn 12 times per year, the chances are higher than if you only have one payment. Annual plans are usually discounted more and therefore non-refundable. Purchasing such a plan will make your customers want to get value from the subscription as fast and long as possible.

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