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16. Churn, Retention, and Revenue: What Makes Customers Stick Around and Why That's Important

The Bootstrapped Founder

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The Three Kinds of Churn

At Fito Pen, we had almost all of our customers were female and many of them were young mothers. They would want to pause their subscriptions for as long as they were not going to work. And something similar might work if your business isn't a similar niche with expectable temporary periods of non-use. Be happy to let them go and invite the people who like what you do to become your customers instead.

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