How to complain and get results

1

Introduction

00:00 • 2min

2

How Many Complaints Did Your Organisation Handle in the Last 12 Months?

02:01 • 2min

3

How Good Are You at Complaining?

03:38 • 3min

4

How to Get a Response to a Complaint

06:27 • 2min

5

Is Twitter a Good Place to Be?

08:04 • 2min

6

The Consumer Rights Act 2015 - What's the Legal Position?

09:43 • 2min

7

College Students - Is the University Responding to COVID?

11:27 • 2min

8

I've Had a Cost That's Because of Your Failure to Provide a Service

13:10 • 2min

9

Student Loans

15:06 • 2min

10

How to Complain on TripAdvisor

16:41 • 2min

11

Is There a Pandemic of Companies Turning Off Customer Service?

18:24 • 2min

12

Energy Ombudsman

20:37 • 2min

13

What's the Internal Complaints Process?

22:12 • 2min

14

How Easy Is It to Navigate Through the Small Claims Process Without an Attorney?

24:07 • 2min

15

Alternative Dispute Resolution

25:49 • 2min

16

Moneybox Live

27:27 • 2min