How Good Are You at Complaining?

Alicia says she's not the best complainer. Martin admits he has got better over the years but his natural default method is to back down and be terribly British. Paul, welcome to the programme. Can you give me a brief idea of how successful you have been with complaints recently? Well I only complain as required Adam but typically six to eight times a year where I bought something which simply isn't right. You either lie down and accept it or you have to take the initiative and do something about it. And your success rate is? I found a little bit modest 100% this year.