The energy regulator Ofgem has been given less than two weeks to get answers for Parliament on the banned practice of back billing, which is when people are sent new bills for energy used longer than 12 months ago. In a letter written to the Chief Executive of Ofgem the chair of the Energy Security and Net Zero committee highlights Money Box's recent investigation into back billing, saying he considers there to be evidence of serious wrong doing on the part of energy suppliers and the need for intervention on the part of the regulator. Ofgem told Money Box it's reviewing supplier billing practices and "looking closely at supplier compliance with back billing rules to make sure customers get the service they are entitled to." For the first time since our investigation began Paul Lewis interviews Dhara Vyas, the chief executive of Energy UK, which represents energy suppliers.State pensions paid to tens of millions of people will go up in April by 4.1%, but depending on how your pension is paid - weekly or monthly - some people may not get the extra money until May. How to make sure you get it as soon as possible.And people who get into debt often find that it gets worse because of the high interest rates they are paying. Often they are only paying interest not reducing the amount owed at all. A new scheme by credit unions is trying to solve that by giving an affordable loan to people in debt at a low rates of interest so they can pay off their expensive debt and afford the repayments on their new debt. How will it work?Presenter: Paul Lewis Reporters: Dan Whitworth and Peter Ruddick Researchers: Eimear Devlin and Jo Krasner. Editor: Jess Quayle(First broadcast 12pm Saturday 15th February 2025)

We all dream about what we will do when we don't have to work anymore. The perfect retirement looks different for everyone, from travelling the world and luxury holidays to spending more time with family and friends, but the cost of stopping work can be bit of a wake-up call.In this Money Box Live we'll look at how to make the most of the savings you have as retirement approaches to how to start planning for retirement at the start of your career.Felicity Hannah is joined by Sangita Chawla, Managing Director at Standard Life and Zoe Alexander, Director of Policy and Advocacy at the Pensions and Lifetime Savings Association to answer your questions - and offer tips on how to plan for a good retirement.Presenter: Felicity Hannah Producer: Catherine Lund Editor: Jess Quayle(This programme was first broadcast at 3pm Wednesday 12th February, 2025.)

The Chair of the House of Commons Energy Security Committee has told Money Box that the behaviour of the energy firms is "outrageous" following our investigation into so called back-billing. That's when energy firms send out a new bill for gas or electricity which was used more than 12 months before. Last week we reported that thousands of people have complained that is still going on. Energy UK, which speaks for the big suppliers said if customers think they are being asked to pay for energy covered by the back-billing policy, they should contact their supplier as soon as possible to resolve the complaint quickly and efficiently. The Department for Work and Pensions asks executors and families to repay state pensions it has sent to people who have already died. It says it asks for it back to protect public funds, but do you have to pay?And high interest rates means more people paying tax on interest savings, but how do you know and what are the rules?Presenter: Paul Lewis Reporter: Dan Whitworth Researchers: Jo Krasner and Eimear Devlin Editor: Sarah Rogers(First broadcast 12pm Saturday 8th February 2025)

Paying for care in later life is something many of us will face. Unlike other NHS services, social care is not free at the point of use, the average annual care home cost is £60,000, if additional care is needed that price will go up. After a recent special Money Box Live from Grange Care Residential Home in Sheffield we received so many questions that we simply couldn't get through them all on air, so we've raided the inbox and brought in the experts to return to the topic to answer as many was we can.From how to plan to pay for care, what your money pays for, and how to challenge fees, Felicity Hannah, is joined by Tish Hanifan, the Founder of the Society of Later Life Advisors and Vic Rayner, CEO of the National Care Forum and Chair of the Care Providers Alliance.Presenter: Felicity Hannah Producer: Catherine Lund/Sarah Rogers Editor: Sarah Rogers(This programme was first broadcast at 3pm on Wednesday the 5th of February, 2025).

Backbilling is causing distress among energy customers, with many facing unexpected charges despite regulations aimed to protect them. The discussion reveals the emotional and financial toll of these practices. The Lifetime ISA is under scrutiny, particularly its effectiveness for first-time homebuyers in a soaring property market. With water bills set to rise steeply, the financial strain on households is highlighted. Additionally, the impact of Storm Éowyn on power outages in Northern Ireland raises concerns about compensation and support for affected residents.

Research from charity Scope suggests that disabled households have to find an extra £1,000 pounds a month to have the same standard of living as non-disabled households. Extra costs include, heating, equipment and transport. Having a disability can also mean navigating the benefits system - a system that Chancellor Rachel Reeves said today would undergo reform by the spring, as the government struggles to manage the rising cost of claims.Felicity Hannah is joined by Dan White from Disability Rights UK and Sarah Coles, Head of Personal Finance at Hargreaves Lansdown.Presenter: Felicity Hannah Producer: Sarah Rogers Editor: Jess Quayle(First broadcast 3pm Wednesday 29th January 2025)

Over 1.4 million pensioners received unexpected tax bills last year, highlighting the importance of understanding state pension tax implications. Many retirees were caught off guard, with some facing new tax liabilities for the first time. Meanwhile, debt relief orders have surged, providing an alternative to bankruptcy for those overwhelmed by debt. The conversation also covers the vast amount of savings sitting in low-interest accounts and new regulations preventing mid-contract telecom price hikes, aiming for transparency for consumers.

Car, home, travel and life insurance are just some of the policies we might take out to protect ourselves if the worst happens.This year we've already seen floods followed by freezing temperatures and property claim pay outs hit £4.1 billion last year according to industry figures.So this week we look at whether insurance companies step up when we need them, and more widely at the rising costs of insurance, particularly for motorists.Felicity Hannah is joined by experts Mark Shepherd from the Association of British Insurers, and Sam Richardson, Deputy Editor of Which? Money.Presenter: Felicity Hannah Producer: Sarah Rogers and Craig Henderson Editor: Jess Quayle(This programme was first broadcast at 3p.m. on Wednesday 22nd of January 2025)

Discover the hidden world of Child Trust Funds! A senior MP advocates for automatic payouts, potentially unlocking millions for unaware young adults. Delve into the realm of gilts—UK government bonds—understanding their reliability and investment perks. Learn about bridging gaps in National Insurance to maximize retirement income and hear a couple's success story on boosting their weekly earnings after tuning in. It's a treasure trove of financial insights!

Jo Thurston, a parenting coach from Action for Children, shares valuable insights into the rising costs parents face when sending their kids to school. Neil Renton, Headteacher of Harrogate Grammar School, provides a school leader's perspective on these challenges. They discuss the burden of uniforms, school trips, and meals, alongside potential government initiatives aimed at easing financial pressures. Advocacy for community support and better communication between schools and families is highlighted, emphasizing the need for dignity and equality among students.