Money Box

Funeral insurance cancelled and not-so-simple assessment?

Nov 29, 2025
Sarah Rogers, a reporter specializing in consumer issues, probes the shocking cancellation of the Family Protection Plan by Maiden Life, leaving many facing financial uncertainty. Consumer advocate James Daly discusses the lack of regulation and potential redress for beleaguered policyholders. Helen Thornley enlightens listeners on the confounding 'Simple Assessment' process from HMRC, stressing how it could lead to duplicated tax demands. Finally, David Dodgson shares insights on looming changes to ISAs and the implications for savers as the budget approaches.
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ANECDOTE

Long-Running Plan Cancelled With 30 Days' Notice

  • Anne paid into a monthly "family protection plan" for 16 years expecting a £6,000 payout when she died.
  • Maiden Life cancelled the policy with 30 days' notice, leaving her and other elderly members with nothing.
ANECDOTE

Credit Unions Consider Legal Action

  • Some credit unions are forming a group to consider legal action after the withdrawals.
  • MSP Paul Sweeney raised the issue at First Minister's Questions seeking redress.
INSIGHT

Product Type Determines Consumer Protections

  • The FCA says this was renewable life insurance, not a prepaid funeral plan, so different rules applied.
  • Regulators cannot force firms to continue offering products once they withdraw them.
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