McKinsey Talks Operations
Operational excellence: How purpose and technology can power performance
Mar 24, 2023
20:30
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Quick takeaways
- Operational excellence requires aligning purpose with the entire workforce and integrating technology while respecting the human element.
- Creating a purpose-driven culture and connecting employees to the organization's purpose can drive engagement and enthusiasm, leading to improved products and a dedicated workforce.
Deep dives
Importance of Operational Excellence and Purpose in Organizations
Operational excellence is not just about performance metrics, but rather a consistent way of working that aligns with the organization's purpose and activates the entire workforce. Employees are seeking more than just a job or a paycheck; they want to feel connected to a higher purpose, and organizations should strive to tie their purpose to employees' day-to-day work. Additionally, the seamless integration of technology, while respecting the human element, is becoming increasingly important for operational excellence. Companies should prioritize purpose-driven cultures, behaviors, and practices, as well as align technology with operational processes.
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