Operational excellence: How purpose and technology can power performance
McKinsey Talks Operations
The Importance of Purpose
The clients, some that we're working with in South America, are actually owned by the country and mining operations. And their level of connection to that purpose involved calculating if we can be this much better. Another great way, I think, of increase in the sense of purpose for employees is tying it to how the product or service impacts the customer on many businesses.
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