Operational excellence: How purpose and technology can power performance
McKinsey Talks Operations
The Importance of Operational Excellence
Christian Johnson: A lot of companies have actually lost their way a little bit in their focus on operational excellence. Fredan O'Mara: The pandemic and the struggle that people have had in just keeping operations going has put a lot of pressure on organizations. And so we believe this is so core and important to organizations, health and performance for many decades to come.
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