Operational excellence: How purpose and technology can power performance
McKinsey Talks Operations
The Consequences of Getting This Wrong
In most organizations that you've worked with, how well do senior executives understand what is really number one, the purpose of the organization and then number two, what that purpose means operationally for the frontline worker. I think where often falls apart of it is in the actual translation of what's in the executives mind to connecting it to people on the shop floor in their day-to-day work. What happens to the organization that isn't getting this quite right isn't examining what its purpose is and translating that purpose to the frontline.
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